Refund & Return Policy

At Duetis INC, we want customers to be satisfied with their purchases. If you need to return an eligible item, please review the policy below.

1. Return Period

Return requests must be submitted within 30 calendar days of delivery.

Items returned after the 30-day return period may not be accepted.

2. Return Conditions

To qualify for a return, products must be:

• Unworn
• Unused
• Unwashed
• Undamaged
• In original condition
• Accompanied by applicable original tags and packaging

Items that have been worn, washed, altered, damaged, or used in a manner that affects their resale condition may not be accepted.

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible after delivery.

Please provide your order information and, when appropriate, photographs showing the issue.

If the issue is confirmed to be caused by a product defect or fulfillment error, Duetis INC will provide an appropriate resolution.

4. Non-Quality Returns

For returns that are not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

The original shipping charge, if any, may not be refundable for customer-requested returns unrelated to a product defect or fulfillment error.

5. Refund Processing

After an approved return is received and inspected, eligible refunds will generally be processed within 3–5 business days.

Refunds are issued to the original payment method.

Your bank or payment provider may require additional time to post the refund to your account.

6. Exchanges

If you need a different size or product, please contact customer support. Depending on inventory availability, an exchange or return-and-repurchase option may be available.

7. How to Request a Return

Please contact:

support@duetis.eu.cc

Include:

• Order number
• Customer name
• Reason for return
• Description of the issue
• Photographs when relevant

Do not send a return package before receiving return instructions from our customer support team.

8. Contact Information

Duetis INC
10721 GABACHO DR
SAN DIEGO, CA 92124

Phone: (820) 230-0539
Email: finn@duetis.eu.cc
Customer Support: support@duetis.eu.cc