Privacy Policy

Duetis INC respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

1. Information We Collect

We may collect information such as:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order information
• Payment-related information
• Website usage information
• Information you provide when contacting customer support

We only collect information reasonably necessary to operate our online store and provide our services.

2. How We Use Information

We may use collected information to:

• Process and fulfill orders.
• Arrange product delivery.
• Provide order confirmations and shipping updates.
• Respond to customer inquiries.
• Process returns and refunds.
• Improve our website and customer experience.
• Detect and prevent fraudulent transactions.
• Meet legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment processors.

For security reasons, Duetis INC does not store complete payment card numbers or CVV security codes on our website servers.

Payment providers may process payment information according to their own privacy policies and security standards, including applicable PCI-DSS requirements.

4. Cookies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve user experience.

You may be able to manage cookies through your browser settings.

5. Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, website hosting, security, and other operational purposes.

These providers may receive information necessary to perform the services they provide.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We generally retain customer and transaction information for 7 years after an order is completed, or for the period required by applicable laws and legitimate business requirements.

After the applicable retention period, information may be securely deleted or anonymized.

8. California Privacy Rights

If applicable under California law, California residents may have rights regarding their personal information, including the right to request access, correction, deletion, or information regarding the categories of personal information collected.

You may also request that your personal information not be sold or shared where applicable.

To submit a privacy-related request, contact:

support@duetis.eu.cc

We may need to verify your identity before completing certain requests.

9. Do Not Sell or Share My Personal Information

Where applicable, California residents may request that their personal information not be sold or shared for purposes covered by applicable privacy laws.

To submit such a request, please contact:

support@duetis.eu.cc

10. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

Duetis INC
10721 GABACHO DR
SAN DIEGO, CA 92124

Phone: (820) 230-0539
Email: finn@duetis.eu.cc
Customer Support: support@duetis.eu.cc